LOADKAR

Comprehensive Privacy Policy

Effective Date: September 30, 2026

1. Introduction & About LOAD KAR

LOAD KAR is a technology platform featuring a dual-role system designed to connect commercial vehicle Driver Partners with Shippers / Customers for freight transportation. LOAD KAR acts strictly as a technology facilitator and does not own any vehicles. Respecting your privacy and ensuring data security is our highest priority. This policy complies with Google Play Store Developer Policies regarding User Data.

2. Information We Collect

To provide a secure and reliable logistics network, we collect specific information based on your role in the app. We do not collect background location data without explicit permission.

For Customers / Shippers

Minimal data is collected to allow you to post loads and login securely.

  • Mobile Number: Primary method for login and contacting drivers.
  • Password: For secure account authentication.
  • Company/Full Name: To identify you to the driver partners.
  • Load Details: Pickup/Drop locations, materials, and price offers.

For Driver Partners

Data collected to ensure trust, identity verification, and platform safety.

  • Mobile Number: For login and contacting shippers.
  • Password: For secure account access.
  • Full Name: For profile identification.
  • Profile Image (Selfie): Required for visual identity verification.

3. Device Permissions Explained

  • Camera & Storage (Drivers Only): The LOAD KAR app requests Camera and Storage permissions strictly for the purpose of allowing Driver Partners to capture and upload their Profile Image (Selfie) during registration. This image is compressed locally and saved securely. We do not access your photo gallery for any other purpose.
  • Network Access: Required for both users to fetch live loads and authenticate securely via Firebase databases.

4. Data Security & Third-Party Sharing

Your personal data is encrypted and stored on industry-standard secure servers (Google Firebase).

We DO NOT sell, rent, or trade your personal information to third-party marketing agencies. Your Mobile Number and Name are only shared between the specific Customer and Driver when a call is initiated regarding a freight booking, strictly to facilitate the logistics service.

5. Account & Data Deletion

Users have complete control over their data. If you wish to permanently delete your account, personal details, profile picture, and all associated load postings, you can do so by contacting our support email provided below. Upon request, your data will be completely erased from our active databases within 7-14 business days.

6. Platform Maintenance & Refund Policy

Non-Refundable Platform Fee

While the app allows Customers to post loads for free, Driver Partners are required to pay a nominal ID Activation amount (e.g., ₹249 for 28 Days). This is strictly a Server Maintenance and Technology Fee. This fee is completely NON-REFUNDABLE.

  • By completing the payment, drivers agree that this fee goes towards technical upkeep and app servers.
  • No refunds will be issued for unused days, change of mind, or account suspension due to policy violations.
  • LOAD KAR charges 0% Commission on the actual freight amount negotiated between the driver and the customer.

7. Contact & Grievance Support

For account deletion requests, payment queries, or reporting abusive behavior, please contact our official support desk.

loadkar123@gamail.com